Frequently asked questions.
What do I need to do when my location is closed?
In case you are not using your Lattiz machine momentarily, we would like to ask you to flush the machine at least once a week, if possible. View the step-by-step instructions in the video.
What do I need to do when I will re-open my location?
If Lattiz has not been used for a while we ask you to follow a number of steps to ensure optimal quality of the milk foam. Please contact your service partner in case the quality of milk foam is not right after these actions. View the step-by-step instructions in the video.
How does the Lattiz solution deliver optimal hygiene?
Because there is zero contact between the milk product and the machine or person operating the machine to prevent contamination, and by programmed rinses with hot water, to prevent contaminationFind out more
What does a closed system milk foam solution mean?
We call Lattiz a closed-system milk foam solution because the milk product is never in contact with the machine or with the person operating the machine. This is possible because of the intelligent, innovative technology in the foaming module.Find out more
How come I don’t have to clean Lattiz and it is still hygienic?
No intensive cleaning programs are necessary, because there is no contact with the milk and the machine. The only part in contact with milk is the inside part of the foaming module. This part is automatically cleaned by using hot water at pre-programmed moments.Find out more
What is Lattiz?
Lattiz is the smart milk solution for perfect milk foam, designed for professional use. It consists of a machine and a 4L pack, also called a bag-in-box. Once the pack is opened and inserted in the machine, it serves perfect milk foam at the touch of a button. You can adjust the settings completely to your wishes by means of the touchscreen on the machine.Find out more
How does Lattiz work?
With Lattiz you create perfect milk foam every time. Being a good host comes with challenges: it requires skill, time and attention to offer your customers a great coffee experience. Lattiz is available at relatively affordable cost, needs no cleaning and will be installed for you without charge.
How is the machine cleaned?
Lattiz requires no cleaning due to the patented hygienic system. There's no contact between operator and machine or milk. Every pack comes with a new disposable connector, so that all parts that come in contact with milk foam are replaced. On top of this, before and after every use, the machine flushes so that no residue stays behind. Also, the machine flushes automatically after changing the Lattiz pack and when it has been idle over 45 minutes.
Is Lattiz the right choice for me?
Lattiz is the smart milk solution that makes it easy to sell more coffee. If you're in a foodservice business and want to offer your customers a great coffee experience, it's designed for you. We understand that staff rotation can be high, consistency is hard to achieve, and preparing milk coffees takes time. Meanwhile, customers expect constant high quality and they don't want to wait. If you recognise this, Lattiz is the solution for you.
Where can I buy Lattiz?
You can buy Lattiz from one of our certified Lattiz partners. If you're interested, go ahead and arrange an appointment with us.
What are the dimensions of Lattiz?
The dimensions of the closed machine are w x d x h - 195 x 487 x 591 mm. The dimensions of the open machine are w x d x h - 195 x 487 x 915 mm.View all specifications
What is the energy label of the machine?
The machine has an A++ energy label.
Where can I find Lattiz?
How much does it cost?
Lattiz is sold by our certified partners across Europe. They will give you the specific price for the Lattiz machine.Interested? Get Lattiz now
Do I need to turn off the machine at the end of the day?
No, you don't need to turn off the machine at the end of the day. The machine will go into automatic 'sleep mode' and so will consume hardly any energy until you touch it again.
If you plan to close for a longer period, please contact your service partner to close off the machine, and again when re-opening, to keep it working properly.
What about sustainability?
With Lattiz, you reduce milk waste and packaging waste. The pack is recyclable and made from FSC certified carton. Lattiz does not contain any ingredients from GMO origin.Read more about sustainability
Can I make latte art with Lattiz?
Yes, absolutely! You can adjust the amount of milk and milk foam to your preference and there is a specific 'latte art' setting which provides the perfect basis for you to get creative.
How much does the Lattiz pack contain?
Every Lattiz pack contains 4 litres. In the machine, hot water and air is added to create the perfect milk foam. Depending on your settings, you can make milk foam for up to 140 cappuccinos of 180ml.View all specifications
Where can I buy Lattiz packs?
You can order Lattiz packs in several ways: either through our dedicated partners, or at our webshop. Once you've purchased a Lattiz machine, you will have access to the webshop.Contact us
How is the Lattiz product produced?
Every day, FrieslandCampina collects raw milk from its member dairy farmers and transports it to the factory. In the factory, a high-quality production process concentrates the milk and heats it in a way that preserves the best properties of the milk. This way, the perfect product is made for use in the Lattiz machine and preparation of the best cappuccinos and latte specialties.
How do I put the Lattiz pack in the machine?
When you open a new pack, tear off the flap of carton completely. Pull the spout upward and remove the orange lock. Then, pierce the foaming module, if you prefer, use the piercing tool provided.
Every pack comes with a new disposable connector, so that all parts that come into contact with milk foam are replaced.
To place the pack, you simply open the machine and place the pack with the spout facing downwards.
Press the front of the spout with your thumb to make sure it is fastened correctly.
Close the coupling by pushing it upwards and close the machine lid.
Now Lattiz is ready for use again.
All these steps are also displayed on the Lattiz pack.
What are the pack dimensions and weight?
The dimensions of the Lattiz pack are w x d x h - 150 x 160 x 275 mm.
Gross weight of the Lattiz pack is 4.5 kg.
How do I store the Lattiz pack?
Lattiz packs do not need to be cooled at any point.
We recommend storing the pack in a dry place at a temperature between 5°C - 30°C. Recommended usage temperature is between 10-25°C. Avoid higher temperatures to guarantee quality, and also never freeze the pack.
What is the shelf life of the Lattiz pack?
The shelf life of the product depends on your exact location, so always check the expiry date when you've received the pack. When the pack is connected to the machine, the shelf life is 10 days, no cooling necessary.
Are there different types of Lattiz milk solutions?
There is only one 4 litre Lattiz pack which you can use for all your needs.View product specifications
What do I do if the Lattiz pack is damaged or leaking?
In the exceptional case that your pack is damaged and it is no longer usable, please contact us.Contact us
What is the price of a Lattiz pack?
Lattiz is sold by certified partners across Europe. Your partner can give you with the specific price for the Lattiz pack.
Do I need to remove the Lattiz pack at the end of the day?
No, the product does not have to be removed from the machine at the end of the day, because it can be kept for 10 days in the machine after opening, without cooling.
At the end of the day, put the machine in sleep mode and the next day it will rinse once and be ready for use.
How long can I keep the Lattiz pack inside the machine?
The Lattiz pack can stay in your machine for 10 days without cooling. The machine automatically shows when the Lattiz pack is expired, and it will require you to place a new pack. This way, you never need to worry about expired milk anymore.
What do I do with the empty Lattiz pack?
You can separate the bag from the outer carton box and dispose of them according to the policy of your local area's recycling scheme.
Which allergens does Lattiz contain?
Lattiz contains lactose and milk protein. Lattiz is gluten-free.
Do I need to keep the pack cool?
Lattiz packs do not need to be cooled at any point.
We recommend storing the pack in a dry place at a temperature of between 5°C-30°C. Recommended usage temperature is between 10-25°C. Avoid higher temperatures to guarantee quality, and also never freeze the pack.
What about sustainability?
The Lattiz machine has an A++ energy label, requires no cleaning (hence no need for chemical detergents) and there is no cooling needed in the machine: once the pack is opened, there is a guaranteed 10 days shelf life without refrigeration.Read more about sustainability
How many milk coffees can I make with one Lattiz pack?
Every Lattiz pack contains 4 litres. Depending on your settings, you can make milk foam for up to 140 cappuccinos of 180ml.View all specifications
Becoming a customer
Where can I buy Lattiz?Request a demo
Can I try Lattiz in my own company?
Yes, you can arrange a suitable time for a free demo at your location. Our Lattiz account managers or certified Lattiz partners will show you how Lattiz works and you'll have the opportunity to try the machine and taste the delicious results.Request a demo
Is Lattiz the right choice for me?
Lattiz is the smart milk solution that makes it easy to sell more coffee. If you're in a foodservice business and want to offer your customers a great coffee experience, it's designed for you. We understand that staff rotation can be high, consistency is hard to achieve, and preparing milk coffees takes time. Meanwhile, customers expect constant high quality and they don't want to wait. If you recognise this, Lattiz is the solution for you.Request a demo
How is Lattiz installed?
The Lattiz machine is connected to your power and water supply. The necessary requirements are:
- Electrical outlet: 230V / 50-60Hz / 2900W / 13A.
- Requisite water pressure: 1.5 – 6 bar.
- Water connection: ¾ BSP, installed with a regularly maintained filtering system.
As a new Lattiz customer, how can I place my first Lattiz pack order?
Once you have your Lattiz machine from a certified partner, you can either order directly from them or order through our webshop. Just request a webshop account with your Lattiz partner and you're ready to get started.
How do I get in touch with you?
To contact us, please use the form and we will reply to you as soon as possible.Contact us
What do you mean by "free demo"?
When you book an appointment, we'll visit your location to show you how Lattiz works. This is free of charge and at a time that suits you. The demo takes about 45-60 minutes. After this, we hope you'll be excited by the benefits of Lattiz.
Is there any obligation to buy after the demo?
No, there is not. We're more than happy to show you the benefits of Lattiz. As long as you are a foodservice professional and intend to use Lattiz in your business. The concept is not for in-home (personal) use.Request a demo
As a private customer, can I also benefit from Lattiz?
The Lattiz concept is designed specially to boost business for foodservice professionals. As the Lattiz pack produces milk foam for approximately 140 cappuccino* and needs to be used within 10 days due to shelf life, it's not well suited for in-home (personal) use.
*depending on machine settings.
How can I order from the webshop?
Once you've bought a Lattiz machine from a certified partner, you can either order from them or through our webshop. Just request a webshop account with your Lattiz partner and get started.
Can I track my order?
After you've paid for your order, we'll process it. On the day of shipment, we'll email you a track and trace code. Please note: this is not immediately after confirmation and payment.
I lost my account login details, how do I retrieve them?
If you go to My Lattiz, you can click on "forgot my password". If you fill out your email, we'll send you a new password.Go to My Lattiz
I can't find the product I'm looking for in the webshop.
You can only order Lattiz packs in the webshop. (There is only one type of pack to suit all needs). If you have any issues, please let us know via the contact form.
How long does it take before I receive my order?
We aim to deliver your order within 2 working days. However, we work with several partners and so delivery time can vary.
What are the payment options?
In the webshop, you can pay by using the certified payment options which might differ per country (for example invoice, iDeal, Sofort, Klarna).
Is there a minimum order?
The minimum order quantity is 4 Lattiz packs.
Can you guarantee my payment is safe?
We only use certified and safe payment methods, so we can guarantee payment safety.
What should I do if my pack is damaged?
In the exceptional case that your pack is damaged and no longer usable, please contact us and we'll help you straight away.Contact us
What if I don't want my order any more and it's already shipped?
Unfortunately, we cannot cancel an order that has already been confirmed.Contact us
Do you charge a delivery fee?
No, we do not charge a delivery fee.
I placed an order online, but haven't received a confirmation yet. What do I do?
If you have not received a confirmation email, please let us know using the link below.Contact us
My Lattiz pack is damaged or not providing the right product, where can I get support?
In case of issues with your foam quality please double check if the Lattiz pack is installed correctly (pierced thoroughly and connected rightly). If you have any queries about the Lattiz pack, we'll be happy to help. Please contact us below.Contact us
My Lattiz machine does not work as it should, where can I get support?
Install a new pack. Is the problem solved? Please call the number on the Lattiz pack to report your pack problem. If you still experience any machine malfunctions, please contact your Lattiz service partner.
I can't find any answer to my question in these FAQs.
Our team is ready to answer your queries. Please use this link.Contact us
Where can I find user instructions or manuals for Lattiz?
When you buy your Lattiz machine, the box comes with a user manual. If you would like to view it digitally, please download it via My Lattiz.Go to My Lattiz
Sounds good? Experience Lattiz with a free demo.
We'll be happy to show you how it works at your location.Request a demo